Production-Oriented Solutions for Manufacturers and Distributors.

Radley develops and implements Manufacturing, Warehouse and EDI software solutions aimed at improving efficiency and productivity for your business.

EDI Solutions
Process Automation
Knowledge Center

Training & Support

Training & Support Services

Support Designed for Your Needs – We Help You Succeed

  • One size doesn’t fit all. Radley offers a variety of training options to meet your unique needs; remote and on-site training is available for all Radley products.
  • Our comprehensive Standard training is included with your implementation. We review the functionality of your software and use of the basic hardware components.
  • Radley’s training solutions meet your needs now, and in the future. If your company requires additional training, supplemental training can be performed.


We're Here to Help

Count on Radley’s in-house Support team for help with software, solutions and hardware.

With decades of experience, you can rely on our team, so you can get back to doing business.

The Radley Advantage

  • 40+ Years’ Experience
  • Remote or On-Site Standard Training
  • On-Going Training Options
  • Optional 24/7 Support

We’re focused on being your Total Solution provider, encompassing all aspects of your project. Our decades of experience in a variety of industries and with manufacturers all over the world allows us to configure Radley software to meet your specific needs: your industry, your process and your unique workflows.

Training & Education

Radley makes training and ongoing education easy with a variety of options for you and your staff. Remote and virtual training sessions as well as on-site in person with your team. Knowledgeable Radley consultants can instruct your group on a variety of products and subjects within the industry.

Customer Service & Support

In-house support at your fingertips! Contact the Radley Customer Support group associated to your product offering with general questions or technical issues or log into the Customer Portal yourself.

Support Documentation

Below are a few of the most commonly requested documents from our Support teams. Click the title to view the PDF.

Should you need to open a support case, our Support representatives are ready to assist you. Please contact Support via email or phone for immediate assistance.

Support Documentation

Support Triage Checklist

The information you should have ready to get an issue you encounter resolved as fast as possible.

CK70 Configuration

A general training guide for the configuration of the Intermec CK70 device for use with Radley software.

EDI Hardware Requirements

Ensure you have the necessary hardware in place to run Radley’s EDI solutions.

iREDI System Cleanup

Perform regular system clean-up procedures to minimize processing time, help prevent file corruption, help minimize disk space usage.

iCARaS System Cleanup

Perform regular system clean-up procedures to minimize processing time, help prevent file corruption, help minimize disk space usage.


Download patches, release notes and doc files and license new companies.

Tips: When to Notify Radley


  • Changing IP addresses for devices or printers
  • Switching ISP’s, resulting in IP and subnet changes


  • Moving, upgrading or re-naming a server

ERP/Business System

  • Upgrading to a new version
  • Changing a setting, adding a new field within your ERP/Business System
  • Changing User/Password combinations to access the ERP and/or ERP database


  • Changes to your internet options, affecting login to hosted or on-demand products

VPN Access

  • Changing a VPN password or access
  • RDP (Remote Desktop) login and/or password changes once on the VPN (Limiting RPD sessions which prevent Radley from leveraging one)


  • Refreshing your Test database
  • Improper refreshing from Production, which inserts Production configurations into the Test environment
  • Re-setting database passwords used for Radley connections


  • Any changes to your requirements, workflow or processes

Staff Changes

  • New point of contact, management changes, etc.