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Training & Support

Training & Support Services

Support Designed for Your Needs – We Help You Succeed

One size doesn’t fit all. Radley offers a variety of training options to meet your unique needs; remote and on-site training is available for all Radley products.
Our comprehensive Standard training is included with your implementation. We review the functionality of your software and use of the basic hardware components.
Radley’s training solutions meet your needs now, and in the future. If your company requires additional training, supplemental training can be performed.

The Radley Advantage

  • 40+ Years’ Experience
  • Remote or On-Site Standard Training
  • On-Going Training Options
  • Optional 24/7 Support

We’re focused on being your Total Solution provider, encompassing all aspects of your project. Our decades of experience in a variety of industries and with manufacturers all over the world allows us to configure Radley software to meet your specific needs: your industry, your process and your unique workflows.

Support: We’re Here to Help

Count on Radley’s in-house Support team for help with software, solutions and hardware. With decades of experience, you can rely on our team, so you can get back to doing business.

EDI SUPPORT
(248) 559-6503

DATA COLLECTION SUPPORT
(616) 541-1008

TRAINING & EDUCATION

Radley makes training and ongoing education easy with a variety of options for you and your staff. Remote and virtual training sessions as well as on-site in person with your team. Knowledgeable Radley consultants can instruct your group on a variety of products and subjects within the industry.

CUSTOMER SERVICE & SUPPORT

In-house support at your fingertips! Contact the Radley Customer Support group associated to your product offering with general questions or technical issues or log into the Customer Portal yourself.

SUPPORT DOCUMENTATION

Below are a few of the most commonly requested documents from our Support teams. Click the title to view the PDF.
Should you need to open a support case, our Support representatives are ready to assist you. Please contact Support via email or phone for immediate assistance.

Support Documentation

MES/WMS Support Documentation

  • Support Triage Checklist
    The information you should have ready to get an issue you encounter resolved as fast as possible.
  • CK70 Configuration
    A general training guide for the configuration of the Intermec CK70 device for use with Radley software.

EDI Product Support Documentation

  • EDI Hardware Requirements
    Ensure you have the necessary hardware in place to run Radley’s EDI solutions.
  • iCARaS System Cleanup
    Perform regular system clean-up procedures to minimize processing time, help prevent file corruption, help minimize disk space usage.
  • iREDI System Cleanup
    Perform regular system clean-up procedures to minimize processing time, help prevent file corruption, help minimize disk space usage.
  • Patch
    Download patches, release notes and doc files and license new companies.

TIPS: When to Notify Radley

Network

  • Changing IP addresses for devices or printers
  • Switching ISP’s, resulting in IP and subnet changes

Server

  • Moving, upgrading or re-naming a server

ERP/Business System

  • Upgrading to a new version
  • Changing a setting, adding a new field within your ERP/Business System
  • Changing User/Password combinations to access the ERP and/or ERP database

Configurations

  • Changes to your internet options, affecting login to hosted or on-demand products
VPN Access

  • Changing a VPN password or access
  • RDP (Remote Desktop) login and/or password changes once on the VPN (Limiting RPD sessions which prevent Radley from leveraging one)

Database

  • Refreshing your Test database
  • Improper refreshing from Production, which inserts Production configurations into the Test environment
  • Re-setting database passwords used for Radley connections

Process/Workflows

  • Any changes to your requirements, workflow or processes

Staff Changes

  • New point of contact, management changes, etc.
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