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Customer Portal for Data Collection

Did you know RadTrack is now available for our data collection customers?

Radley’s customer portal, called RadTrack, has been available to EDI customers for several years, allowing clients to easily open technical support cases for their Radley EDI software solutions. RadTrack access now has been expanded to include customers using our data collection solutions. The portal provides a technical support interface as well as product release notes and Radley company news items.

With the new release, Radley’s data collection clients can open support cases and access support status updates from anywhere. Issue tracking is displayed via a tracker bar containing status history and estimated completion dates. In addition, a section on Release Notes provides access to view information on product updates. Customers can also manage login information for members of their teams who need access to the RadTrack portal.

Clients wishing to setup RadTrack access may do so by contacting Radley customer support. In addition to support via the customer portal, access to Radley’s customer support teams remains available via phone or email.

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